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NEX Q Research Consortium
Publish with Us
Editorial & Support Centre

Every question
deserves a considered
response.

Reach our editorial, submissions, and technical teams directly. Each enquiry is logged, tracked, and answered personally — typically within one business day.

24-hour response
Confidential
ARN reference tracking
International team
Select your department
General Enquiries
Any question not listed below
1 day
Editorial Team
Review decisions, scope, policy
2–3 days
Manuscript Submissions
New papers, revisions, withdrawals
1–2 days
Author Support
Proofs, fees, corrections, OA
1 day
Technical Support
PDF, DOI, website, portal issues
Same day
Permissions & Licences
Reprints, translations, re-use
3–5 days
Email
contact@example.com
SLA Commitment
Within 1 business day

Send a Message

Your message goes directly to the right team. We reply personally — no bots.

General Enquiries
Send us any general question and we'll route it to the right person.
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Track Your Enquiry

Enter your ARN reference to check the status of a previous message.

Frequently Asked Questions

Quick answers to common enquiries
How long does peer review take?
Our standard review timeline is 4–8 weeks. Expedited review is available on request — contact the editorial team with your manuscript reference number.
How do I check my submission status?
Every enquiry is assigned an ARN reference number. Use the tracker above to check status in real time, or log in to your author portal with your manuscript ID.
Are there article processing charges?
APC varies by journal. Check the individual journal's information page, or contact Author Support — we'll provide a full fee schedule and waiver options.
How do I request a reprint licence?
Select the Permissions department above and include the article DOI and your intended use. We typically respond within 3–5 business days.
My PDF won't download — what do I do?
Clear your browser cache, or try a different browser. If the issue continues, contact Technical Support with the article DOI and your browser version.
How do I join the editorial board?
We actively recruit experienced academics. Visit our Join Our Editorial Board page, or select the Editorial department in the form above.
Can I correct an error in my article?
Yes — contact Author Support with the article DOI, the specific error, and your proposed correction. Minor corrections are processed within 5 working days.
Do you accept non-English submissions?
We accept manuscripts in English. If English is not your first language, we recommend professional language editing before submission — our team can suggest services.